Terms of service

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by www.rowatch.com store are covered by an extensive warranty, starting from the date of purchase
Rowatch limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through TCMfoo2 products include the free gifts offered
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Valid proof of purchase:

· Order number from online purchases made through Rowatch

· Sales invoice or bought Rowatchbrand items verified by data

· Dated sales receipt from an authorized Rowatch seller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame, or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

· Returning products for any reason other than a proven defect

· Warranty claims on items taken outside the original country of purchase

· Buyer’s accidental returns

· Returning personal items

· Returning items claimed to have defects but found by Rowatch quality control to be in working condition

· Returning defective items in international shipping

· Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

· Products without sufficient proof of purchase

· Lost or stolen products

· Items that have expired their warranty period

· Non quality-related issues (after 30 days of purchase)